Incident & Query Management Software

The incident & query management tool facilitates organizations to log and track all queries, requests and issues on a single platform. It’s intuitive and predictive dashboards provide location specific data for effective management of issues and queries.

The In-built collaborative interface allows employees and service agents to interact with each other.

OPSCON Features

Single Platform for All Teams

On the Move Self-Service Feature to Solve Issues

Root Cause Analysis for Problem Solving and Continuous Improvement

Built-in Knowledge Base and FAQs

Multi SLA/Customer Capability